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Media/Publications/Events: Thought Papers/White Papers  

Pearson Government Solutions'  published papers are in PDF format.  PDF files require Adobe's Acrobat Reader, which may be may be freely obtained from www.adobe.com. Get Adobe Reader

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Pearson Government Solutions released a comprehensive thought paper on the challenges and opportunities faced by government agencies in developing contact centers to interact with the public. Titled, “Citizen Contact Centers: A Road Map For Government Executives,” the thought paper offers practical guidance for agencies launching contact centers to ensure their success, and discusses the changing expectations of the public in how they communicate with government agencies.

To download a copy of the paper, click on the PDF icon or on the link above.

 


Citizen Contact Centers PDF
Pearson Government Solutions released a thought paper on the benefits of a sustained, business approach to A-123 Compliance, highlighting lessons learned and best practices from commercial SOX implementations. The thought paper describes compliance as Explicit Process Management and the Compliance Architecture that will allow government agencies to comply with A-123 in a short time frame and lay the groundwork for future compliance initiatives.

To request a copy of the thought paper, please complete our Contact Us form. In the How may we assist you? area of the form, note that you are requesting the A-123 Thought Paper.  Once we receive your request, the paper will be e-mailed to you.

Request A-123 Compliance Thought Paper

 


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