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Eligibility Determination
Collecting and analyzing information to
determine prospective participants' program eligibility is an
essential business process for many government agencies,
educational institutions, and other organizations. Organizations
responsible for administering various grant, financial assistance,
academic, and other programs require eligibility determination
that is timely, accurate, efficient, and cost-effective.
Appropriate safeguards must also be in place to protect the
integrity of these programs and prevent waste, fraud, and abuse.
Pearson Government Solutions supports the entire eligibility
determination process - from initial customer outreach and
application processing to eligibility notification via multiple
channels, reporting, and follow-on customer service-with solutions
that improve the quality of service, reduce costs, and ensure
program integrity.
It is absolutely critical, for both the participants who depend on
these programs and the organizations that sponsor them, that
eligibility determination be accurate, timely, and reliable. With
the flexibility to adapt to our clients' business processes and
technology environments, and the scalability to efficiently handle
volumes both large and small, Pearson Government Solutions
offers
eligibility determination solutions you can count on.
Features of our eligibility determination solutions include:
- Initial customer outreach and program awareness
- Application processing using multiple technologies, including
award-winning Web-based application solutions
- Application analysis, customer outreach, and case management to
ensure complete, accurate participant information
- Timely, accurate eligibility calculation, from small- to
large-volume programs, based on client's program criteria
- Automated eligibility checks against other government
databases/systems
- Eligibility notification for both program
applicants/participants and sponsoring organizations, via multiple
channels (e.g., paper, e-mail, Web)
- Complete eligibility data management and reporting solutions
- Full customer interaction management solutions to assist program
applicants, respond to inquiries, and provide information on
eligibility requirements via multiple communication channels
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Capability: Operate - Business Process Outsourcing
Eligibility Determination
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