GSA FirstContact In Detail
The General Service Administration's (GSA) FirstContact
Multi-Channel Contact Center Services contract vehicle allows
Pearson Government Solutions to offer a wide range of contact center
services, eGovernment solutions and customer relationship management
strategies to federal agencies. Our wide range of services allow
agencies of all sizes to provide state-of-the-art services best
suited to their constituents needs.
The contract vehicle is an innovative way to support GSA
FirstContacts' vision of creating a single point of access into
government for its citizenry.
From our 20 years of experience, we have learned a thing or two that
we incorporate into our solutions so that people, processes and
technology come together in a seamless fashion to meet your current
needs and foresee future requirements. Because we understand that
contact centers are part of a customer relationship management
strategy, we work in partnership with you to clearly understand what
it is that you are trying to accomplish and provide you with a range
of services that puts the emphasis on customers and
return-on-investment.
