Pearson Government Solutions: Media/Publications/Events: Case Studies

Pearson Government Solutions' Case Studies are in both HTML and PDF format. PDF files require Adobe's Acrobat Reader and this software may be freely obtained from www.adobe.com.

Customer	Case Study in HTML	PDF
U.S. Census Bureau:
Data Capture Services Contract:	Providing Large-Scale Data and Human Resource Management in Support of 2000 U.S. Census
U.S. Department of Education, Office of Federal Student Aid (FSA):
ADvance Customer Service	Providing High-Volume, Multi-Channel Customer Contact Services for FSA
Central Processing System (CPS)	Building and Operating the Systems that Process Federal Student Aid
Common Services for Borrowers (CSB)	Providing Expert Case Management in Support of the Government's Debt Collection Efforts
FSA Enterprise Architecture	Designing and Enhancing Existing Enterprise Architecture for FSA
Free Application for Federal Student Aid (FAFSA) on the Web	Redesigning a Critical Business Process to Enable E-Filing
FSA Training	Developing and Implementing Training Programs for Financial Aid Administrators
Student Authentication Network (STAN)	Enabling a Paperless Student Loan Process Using Electronic Signatures
U.S. Department of Health and Human Services:
Centers for Disease Control and Prevention (CDC), CDC-INFO	Providing fast, accurate health information to the public and government organizations
Centers for Medicare & Medicaid Services (CMS), 1-800-MEDICARE Helpline	Providing High-Quality Customer Contact Interaction Management Service for CMS and the Citizens it Serves
U.S. Department of Homeland Security:
Transportation Security Administration (TSA)	Federal Airline Passenger Screener Recruiting and Hiring: Assisting with One of the Largest Peacetime Mobilizations in U.S. History
U.S. Department of Labor (DOL):
ERISA* Filing Acceptance System (EFAST) (*Employee Retirement Income Security Act)	Capturing and Managing Data to Help Protect Employee Benefit Plans
Equal Employment Opportunity Commission (EEOC), National Contact Center (NCC)	Implementing Consolidated Contact Center Services for EEOC
London Borough of Southwark:
Customer Service Centre (CSC)	Modernizing and simplifying the provision of council services in the UK
Mexico: Identification of Legal Company Representatives for the Tax Ministry:
ID Management	Implementing a national Identification Management system in Mexico as part of a plan to reduce tax evasion and increase tax collection
U.S. Higher Education Institutions:
Taxpayer Relief Act (TRA) Services	Assisting Higher Education Institutions in Meeting IRS Reporting Requirements
U.S. Navy:
Navy College Program for Afloat College Education (NCPACE)	Delivering Education and Training Services on Board U.S. Navy Ships and Submarines Worldwide
U.S. Office of Personnel Management (OPM):
Federal Employees Health Benefits (FEHB) Annuitant Open Season	Providing Innovative Business Process Outsourcing Services to Assist Federal Retirees
Universal Service Administrative Company (USAC):
Federal Communications Commission (FCC) E-rate Program	Building and Operating Systems that Support Funding for Schools and Libraries
University of California (UC):
Eligibility in the Local Context (ELC) Program	Supporting Eligibility Determination through Innovative Web-based Systems