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Capability: Build -
Business Intelligence
Business Intelligence
In an enterprise or a business, everything
revolves around data. However, data is only useful if you can
utilize it to make decisions in an intelligent manner. Our business
intelligence (BI) solutions translate data into information, and
information into actionable knowledge. We identify and plan for
operational, functional, and competitive challenges, both internal
and external to an organization, helping to draw conclusions about
existing business models, constituents, services, and operations for
the future. At Pearson Government Solutions, we understand how to
translate large volumes of data collected from multiple customer
interaction touch-points (telephone, e-mail, postal mail, fax, and
the Web) into intelligent patterns that can give an organization
deep insight into its operational processes and business models.
Our BI solutions accomplish the following:
- Provide insight into the performance of an
organization
- Identify critical events, trends, and environmental
changes
- Provide a deeper understanding of behaviors, wants,
and needs of a customer's constituents, partners, and employees
- Model business processes to perform "what-if"
scenarios
Pearson Government Solutions' value comes
from the actionable knowledge revealed by our BI solutions. From
predicting trends like disease outbreaks, to gauging public response
to new program initiatives as they are implemented, BI becomes an
invaluable source for improving customer satisfaction tomorrow,
based on customer behaviors today.
capabilities |
build | business intelligence
| cmmi-based system development & methodologies
customer relationship management
| executable architecture development
| SOA implementation
| systems integration
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